Because each item is printed to order, we cannot accept returns for change of mind, incorrect color choice, or sizing preference after production has started. We do stand behind print quality and want you to love what arrives.
What we cover
- Defects or print issues (layer failures, significant warping, missing parts) reported within 14 days of delivery.
- Wrong item shipped — we will make it right at no extra cost to you.
- Damage in transit with photos of the packaging and item, reported within 7 days of delivery.
What we cannot accept
- Items that have been used, modified, painted, or damaged after delivery (other than shipping damage).
- Custom or personalized prints once production has begun.
- Orders cancelled after printing has started (material and machine time are already spent).
How to start a return or replacement
- Email support@printandunwind.com with your order number and a short description of the issue.
- Attach clear photos when relevant.
- We will reply—usually within one business day—with next steps (replacement, partial refund, or full refund).
Refunds
Approved refunds are issued to the original payment method. Processing can take several business days depending on your bank or card issuer. Replacements are printed and shipped on the same timeline as a new order.
Related: Shipping Policy · FAQ · Contact